This is it.
Over the years we have realized that measuring results is not always enough. The key is to understand and manage the processes that generate results. We strongly believe that desired results are achieved only if operational performance is continuously monitored and managed.
How we do it.
When creating a state-of-the-art operational performance reporting to drive better business decisions, the starting point is to define the critical operational processes and value drivers together with management and key stakeholders. The definition phase is facilitated by challenging existing metrics and applying best practices.
Measurement of operational performance needs to be aligned with mutual core business goals. The reporting needs to give timely insight into all the critical success factors. Because availability of consistent and accurate information is a prerequisite for smart business decisions. Always.